Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Damaged Returns

Wholesale Connection takes extraordinary care to ensure that your purchase arrives correct and undamaged. However, if something is wrong with your order, we certainly want to address the issue as soon as possible. If the shipping company has left and you realize that your package is damaged, immediately contact customer service at 1-800-226-2800                                               

Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product. 

Shipping

We can ship to any address in the United States. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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